Frequently Asked Questions
How does the Fitease Magnetic Gym Bag work?
The Fitease Magnetic Gym Bag is designed with powerful built-in magnets that automatically snap shut, giving you quick and secure access to your gear.
It keeps your essentials organised and easy to reach - no zippers to fumble with, no hassle.
Is it suitable for both gym and everyday use?
Absolutely. The Fitease Magnetic Gym Bag is built for versatility - perfect for workouts, workdays, or weekend trips.
Its sleek design and durable materials make it ideal for both fitness and daily carry.
Where are you located?
We’re based in Melboure Australia 🇦🇺 and ship directly from our local warehouses to ensure fast delivery
How much does shipping cost?
Shipping is free on all orders to Australia.
What can I fit inside the bag?
The bag comfortably fits gym clothes, a towel, water bottle, protein shaker, and small accessories like keys, wallet, and phone.
It’s compact yet spacious enough for everything you need to stay organised on the go.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Fitease237@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.